Support FAQs
Orders and Support
How can I place an order?
Placing an order with absorb skincare is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.
How long will it take to receive my order?
We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-2 business days for processing. Shipping times may vary depending on your location and the shipping method selected at checkout. You can find more contact our support team for specific inquiries.
Can I track my order?
Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.
What if I have questions or need assistance with my order?
We're here to help! You can reach out to us through our contact form, email, or chat. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.
Supports FAQs
Shipping and Returns
Do you offer international shipping?
We do not offer international shipping at this time.
How long does shipping take?
Shipping times can vary depending on your location and the shipping method chosen. Typically, domestic orders within [Country] are delivered within 3-5 business days. International shipping times may range from 7-14 business days, depending on the destination. Please note that these are estimated times and delays may occur due to unforeseen circumstances or customs procedures.
What is your return policy?
We currently do not offer returns at this time. If the product is damaged or defective please contact us within ten (10) days of receiving the products so we can replace or refund the products for you.
What if my order arrives damaged or there is an issue with the product?
We only replace products if they are defective or damaged. If you need to exchange it for the same item, send us an e-mail to kelly@absorbskincare.com and send your item to: P.O. Box 40281, Austin, Texas 78704. IMPORTANT: Please contact us before sending your item so we can be prepared to receive it.
Support FAQs
Product Info
How should I store my products?
Store your products, covered in a dry, cool location. KEEP OUT of direct heat or sunlight. Melted or softened products sealed in their original container should be allowed to reach room temperature for several hours prior to use to restore to its solid state. The consistency and texture may be altered after this happens, but the product will still retain all its moisturizing benefits.
How long will my products stay fresh?
absorb skincare products are made with natural ingredients. We recommend that our products be used within 12 months after purchase for best results. Keep water out of your jars and always use clean, dry fingers and hands to apply the product to keep it fresh and ready for use. Proper storage includes keeping them out of extreme temperatures and direct sunlight. Any difference in texture, color or general appearance of one of our products is often associated with it being a natural product. We ask that you inspect your order upon receipt and contact us with any questions, comments or concerns regarding our products.
Are your products cruelty - free?
Yes! Absorb skincare does not test any products or raw ingredients on animals.
Are your products suitable for sensitive skin?
Many of our customers with sensitive skin have found our products to be gentle and soothing. However, every individual's skin is unique, so we recommend patch testing a small area before full application to ensure compatibility.
What about recycling?
Yes, our product packaging can be recycled with your other paper, plastic and glass containers in most community and city recycling programs.